What happens if a buyer does not complete verification?

The case stays open and does not disappear. On the dashboard it sits under “Cases in progress”, because the ball is with the buyer.

What follows from that:

• In the pipeline the point “Buyer not identified” stays outstanding. From the “Reservation contract” stage onwards it is flagged on the card.
• The case cannot count as “Ready for the notary appointment” — that assurance requires nothing to be outstanding.
• If the weekly check lapses for two weeks, the case is escalated.

If you decide not to pursue it, choose “Archive” or “Mark as lost” in the card menu. It then stops generating tasks but remains reachable through the “Closed” filter.

Which retention duties apply to an abandoned case is answered in the legal part of these FAQs — the duty attaches to the business relationship, not to its successful conclusion.