Onboarding buyers and owners

How long does onboarding a buyer typically take?

That depends on how quickly the buyer responds. Doxario cannot quote a typical or average figure — those metrics are not collected.

The duration of an individual case is visible, though:

  • Every pipeline card shows the time in the current stage as a number of days.
  • Where a case is waiting on identification, the dashboard card states how long the buyer has gone without identifying themselves.

Whose turn it is right now you read from the dashboard group: “Up next” for the card that is due, “Cases in progress” for everything else — including the cases waiting on the buyer.

What you can steer are the steps, not the timing:

  • Offer and identity check, optionally via a single combined link.
  • The stage-2 questionnaire, where the case calls for it — its own link, at its own moment.
  • Sign-off by property management.

If a case stalls, the weekly check takes effect: after two weeks without confirmation it is escalated.

Related questions

AI-assisted tools were used in preparing these FAQs; the content was subsequently reviewed and approved by the Doxario editorial team. They reflect the general state of the law as at the review date shown and do not constitute individual legal or tax advice. To assess your own case — particularly where complex structures are involved (offshore companies, trusts, foundations, communities of heirs) or where the new EU rules leave room for doubt — we recommend consulting a lawyer specialising in Spanish anti-money-laundering law and, on tax questions, a tax adviser. Doxario accepts no liability for decisions taken solely on the basis of these FAQs.

Frequently asked questions